Terms

Policy: It has always been Wright Cues policy to treat our customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own ‘large print’ version. You should note that your statutory rights under the current consumer protection laws are not affected (and in fact probably enhanced).

Data & Privacy: The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.

Supply: We undertake to supply you with the goods described on this website or in any brochure by any date you might reasonably request knowing that our cues have to be individually manufactured and dispatched. If you have an urgent order it is always advisable to discuss your requirement on the telephone 01964 630072.

Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.

Delivery: Obviously you the customer recognise that we do rely on Royal Mail’s postal service or independent Carriers (or other suitable carrier for overseas deliveries) to perform the ‘contract’. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions when due to circumstances entirely beyond our control our goods have not arrived by the requested time.

Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service.